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Shopping Guide

 

Welcome to Livorico (hereinafter referred to as "us" or "we"). We are dedicated to providing high-quality outdoor furniture, including Outdoor Dining Chairs, Outdoor Storage Boxes, Outdoor Armchairs, and Outdoor Dining Sets. Please read the following guide to ensure a smooth shopping experience on our online store.

Preparation and Selection
Before purchasing, please browse our online store to select the outdoor furniture that best suits your needs. As we operate exclusively online with no physical locations, we recommend carefully reviewing the detailed product descriptions, specifications, and high-definition images provided on each product page.

  • Measure Your Space: Please accurately measure your patio, garden, or deck space to ensure items like Outdoor Dining Sets or Outdoor Storage Boxes fit perfectly.

  • Check Specifications: Review materials and dimensions for our Outdoor Armchairs and Dining Chairs to ensure they meet your comfort and usage requirements.

Cart and Order Confirmation
Once you have selected your desired items, add them to your shopping cart.

  • Review Your Cart: Click on the cart icon to review the list of items. Please ensure the quantity, color, and model of the products are correct.

  • Shipping Information: Please ensure that your shipping address, contact name, and phone number are accurate. We are not responsible for delivery issues caused by incorrect address information provided by the customer.

  • Order Confirmation: After reviewing your order details, proceed to the checkout page.

Payment
We offer secure and convenient payment options for our customers.

  • Accepted Methods: We currently accept credit card payments, including Visa, MasterCard, etc.

  • Payment Security: Your payment security is our top priority. All transactions are processed through encrypted gateways to protect your financial information. Please do not share your credit card password or security codes with anyone.

  • Finalizing Purchase: Follow the prompts to enter your payment details and complete the transaction. You will receive an order confirmation email once payment is successful.

Shipping and Delivery
We are committed to delivering your outdoor furniture safely.

  • Processing Time: Orders are processed promptly upon receipt of payment.

  • Delivery Areas: We arrange shipping to the address specified in your order. Please ensure the delivery location is accessible for standard carrier vehicles.

  • Inspection: Upon delivery, please inspect the packaging of your Outdoor Dining Sets or other large items. If there is visible damage, please contact us immediately.

Returns and Refunds
We want you to be satisfied with your purchase.

  • Return Policy: If you are not satisfied with items such as your Outdoor Storage Box or Chairs, you may request a return within the period specified in our Return Policy page. Items must be in their original condition and packaging.

  • Refunds: Refunds will be processed to the original method of payment after we have received and inspected the returned items.

Privacy and Data Protection
We respect your privacy and represent that we adhere to applicable privacy principles.

  • Data Usage: The personal information you provide (such as name, address, and email) is used solely for processing orders and improving our service.

  • Information Security: We implement strict security measures to prevent unauthorized access to your personal data. We do not sell or rent your personal information to others.

Product Care and Usage
To extend the lifespan of your furniture:

  • Maintenance: Please follow the care instructions provided with your Outdoor Armchairs and Dining Sets.

  • Usage: Ensure products are used for their intended purpose to maintain warranty eligibility and safety.

Contact Us
If you have any questions regarding your order, product details, or need assistance, please contact us using the information below:

Address: 505 NEW STATE RD, CAYCE, SC 29033-4219, United States
Phone: +1 (646) 610-9398
Email: customer@livorico.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)