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At Livorico (hereinafter referred to as "we" or "us"), we are committed to providing you with high-quality outdoor dining chairs, outdoor storage boxes, outdoor armchairs, and outdoor dining sets through our online store. We understand that circumstances may change, and you may need to adjust your purchase. Please read our cancellation policy below carefully.

Order Cancellation Conditions

  • Before Shipment (Within 48 Hours): If you wish to cancel an order, you may do so free of charge within 48 hours of placing the order, provided that the order has not yet been shipped.

  • After Shipment or After 48 Hours: If more than 48 hours have passed since the order was placed, or if the order has already been shipped (even if within the 48-hour window), we are unable to cancel the order directly. In this situation, please wait for the logistics carrier to deliver the package to your address. Once received, you may contact us to arrange a return and refund. For specific details regarding returns, please consult our Return and Refund Policy.

Order Cancellation Process
If your order meets the cancellation criteria mentioned above, please follow these steps:

  • Contact our customer service team immediately via email at customer@livorico.com or by phone at +1 (646) 610-9398.

  • In your request, please provide your Order Number and valid proof of payment so that we can verify your identity and locate your order details quickly.

  • Our customer service team will process your application immediately upon receipt. Once the cancellation is approved, we will notify you of the result and arrange for your refund without delay.

Refund Instructions

  • Method: Once the cancellation is confirmed (or the return is successfully processed), the refund will be automatically returned to the original bank card (Visa, MasterCard) account used for the payment.

  • Processing Time: We will initiate the refund immediately. However, the actual arrival time depends on the processing efficiency of the different banking institutions. We expect the refund to arrive in your account within 1-5 business days.

  • Overdue Refunds: If you have not received your refund after 5 business days, please contact us immediately, and we will assist you in tracking the transaction.

Privacy Protection
We strictly abide by relevant privacy principles. Any personal information, order details, or payment proof provided by you during the cancellation process will be used solely for verifying your identity and processing the refund. We will not use this information for any other purpose or disclose it to unauthorized parties.

Order Modification
Please note that we cannot modify the shipping address or the items in the order once the package has been shipped. If you notice an error in your address before shipment, please contact us immediately. If the order has already shipped, you may need to follow the return process after delivery.

Cancellations Initiated by Us
We reserve the right to cancel an order under certain circumstances, such as:

  • Identify verification failure.

  • Suspected unauthorized or irregular transaction activity.

  • Inventory discrepancies where the item is out of stock.
    If we must cancel your order, we will notify you via email immediately and issue a full refund to your original payment method.

Contact Us
If you have any questions regarding this policy or need assistance, please reach out to us:

Address: 505 NEW STATE RD, CAYCE, SC 29033-4219, United States
Phone: +1 (646) 610-9398
Email: customer@livorico.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)